KNOW BEFORE YOU GO

Directions

The Ohio Christmas Factory is located at:

4125 Mahoning Road NE, Suite B • Canton, Ohio 44705

Driving Directions

Ohio Christmas Factory Policies

The Ohio Christmas Factory is a family destination. Click here to learn about the policies we have in place before you visit.

OCF Policies

What to Bring to OCF

  • Please make sure you bring tickets for your entire group. You do not need to print them, we can scan them from your phones.
  • We recommend dressing in layers. While 99% of the event is indoors and we heat as many areas as possible, OCF is located in an old factory. Some spots may be chilly, while areas with larger crowds can get warm. Coat check is avilable in our gift shop.
  • Wear comfortable shoes. OCF is large, and there is a lot of walking involved, so take care of your feet!
  • Wagons and strollers are permitted at OCF. Please be mindful of other guests and avoid leaving them in walkways or near attraction entrances and exits.

Onsite Purchases

  • Food, beverage, and retail options are available throughout the event.

    All bars & gift shops accept cash, Visa, MasterCard, Discover, American Express, Cash App, and Apple/Google Pay. The box office & food trucks do not accept Cash App.

Amenities

  • We offer a free coat check service inside our gift shop, located by the main entrance/exit.
  • All restrooms offer a baby changing station.
  • OCF does not offer any wheelchair, stroller, or scooter rentals.
  • You may exit and re-enter the park in the same day, just be sure to receive a hand-stamp on your way out. If you do not receive a hand-stamp you will not be permitted back into the building.
  • Noise-cancelling headphones & fidget toys are available for rent for children with sensory/overstimulation issues at our check-in station

Services

Baby changing tables are offered in the ADA accessible stalls in each of our restrooms, both Men & Women.

OCF offers a First Aid station, located in the center of the event in our Bourbon Street section.

  • Coolers are not permitted at OCF.  Exceptions may be made for medical purposes.
  • Bags are permitted, but any bags left unattended may be confiscated.   Bags may also be left at Coat Check if guests do not want to carry them. 
  • Outside food and drink are not permitted inside OCF, with the exception of small snacks for children and/or for medical needs.
  • Guests may visit their vehicles and re-enter the building on the same day after receiving a handstamp upon exiting.

All areas within the Ohio Christmas Factory are accessible, with the exception of the Tinsel Tunnel and the two (2) slides. Guests with mobility assistance devices are welcome to attend.

The Ohio Christmas Factory does not offer scooters for rent.

An access ramp is available at the side of the RED parking lot for all guests with wheelchairs or strollers to make their way from the main parking lot to the box office and main entrance.

Guest Relations may be found in three (3) locations at OCF:  the check-in kiosk at the main entrance, the Meet Santa sales/check-in kiosk, and at the First Aid station in Bourbon Street.  Offering services such as:

  • Lost & Found items
  • Event information & directions
  • Lost Guest Assistance
  • Assistance for Guests with Disabilities

Please immediately report lost children to any staff member, and we will initiate our search protocols.  Additionally, on-site Canton police officers will be involved if necessary.

All lost children will be brought to the First Aid/Lost Child station in our Bourbon Street area.

All lost & found items will be taken to the exit gift shop for the night.

  • Found items are kept for seven (7) days.
  • The Ohio Christmas Factory is not responsible for any lost or stolen items.
  • OCF cannot mail Lost & Found items.
  • If you have any questions or concerns, please email info@ohiochristmasfactory.com with a description of the item and approximate day it was lost.